That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Turn on SafeSearch VIP. Have you attempted to change your DNS settings as advised to see if this can correct your issue? You can check if all your needed Web Safe Settings are amende. 168. I’ve tried re-booting the hub etc but no joy. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block. Networking and WiFi. Otherwise check the device on which you ran the test to confirm DNS. Try and Update or reinstall the VPN software Make sure that you power on your Virgin Media router. Virgin Media takes online safety seriously. Learn more. QuickStart, set up and connections. Advanced Settings -> Wireless -> Wireless Signal. In response to lotharmat. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. You’ll pay nothing for 3 months (with no payment details. Manage Your Account. Account - Mobile. 0. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. changing the DNS settings on one device works, but i can't do it for every device that needs to connect to my mail server (especially my phone, it seems to ignore DNS settings for some reason so it doesn't even work on there). At time of posting Virus Total still shows 3 security providers reporting your site as malicious and 1 reporting it as suspicious. The "Web Safe" or "Child Safe" setting may be enabled and blocking access. 1 useful. 0 (both outside interfaces addresses are assigned via the Hub DHCP service) so the VPN termination addresses are single NATd by the Hub. Please make your own thread in the future 🙂. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . 168. Welcome to My Virgin Media Sign in or register to manage your account. SpeedI have just had VM broadband installed. 3: 7781: 38: virgin media. Virgin Mobile. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThanks for coming back to us and I'm glad to hear that your issues have now been resolved. virgin media turn off websafe: 0. 1 Virgin Media is committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements. That said, the more you know about the web, the better understanding you. Virgin Media takes online safety seriously. 8. 8. 4. To confirm Web Safe is working try going to. To turn parental controls on simply call 0345 6000 789 from your child’s mobile phone or visit Virgin Mobile ’s account page and log in using your Email address and Password. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. For this tool to work as intended, launch it, connect to a non-UK server, and enjoy IPTV as usual. 67. on 02-09-2023 18:58. on 19-10-2022 07:04. Try. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. Also, make sure to enable PPTP, L2TP, and IPSec pass-through options from your router. When I go to the settings page and click to turn on, I get the message " Sorry the -. Hi, just wanted to say thanks for your advice. 6:10 PM · Nov 15, 2021. 123,8. 168. Browse Virgin Media Virgin Media Community. As far as i am aware the firewall wont be active in modem mode which will disable all router functions including the firewall. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. 0. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. Changing network settings to use any Public DNS should re-gain full access for the device. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. 1. 8) and CloudFlare (1. Learn more. To force SafeSearch for your network, you’ll need to update your DNS configuration. 296. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. Search. QuickStart, set up and connections. Enter your PIN. Learn more. . 222. Navigate to the My Apps tab and select Web Safe from the menu. That is very good since the country is not a member of any signal intelligence alliances. I signed in to "my account" but didn't see anything about websafe. 1/help for specific device where Web Safe is not working. Mobile Your Account. If you got your own router then they will usually offer you a built-in timer to do this. 2. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. Click on Plans and device. 159. Apps. Thank you for letting me know . 1. My Virgin Media App. Hello sadsal, Thank you for reaching out to us here, welcome to the community. Step 2: Navigate to the parental control settings section. Navigate to the My Apps tab and select Web Safe from the menu. Im having the same ballache redirecting as people have been having since 2021. Joining in. Not able to access websafe_setting page (able to go to update_profile page). These tools can be installed across all devices, including mobile phones, computers and consoles. . Then go back to Advanced Settings -> Wireless -> Security and you should be able to click the No box next to WiFi Network Name (SSID) broadcast. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. It is only on my main sim account when on 4/5G. At best, it does little. 8. 0. g. com and we’ll look into them. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. virgin media how to turn off childsafe | virgin media how to turn off childsafe | how to remove child safe virgin media | turn off virgin media child safe setti. Navigate to either 192. I wouldn't. 1 ACCEPTED SOLUTION. It’s easy to turn on. google. For Android: Settings >> Connections >> More connection settings >> Private DNS. In this case, I am sending you a private message to further look into this. 7: 3043: 58: virgin media child safe not working: 0. Browse. 8. That is : * Unable to disable SSID Broadcasting on Hub 3 *. If your Virgin Mobile is connected to your home broadband, you can browse protected. After over a week looking into router settings and clearing data of my browser. If you're still having issues changing your settings, please let us know. The endless Posts on this will continue Until we are : 1) Told how to do this ( by using the inoperative greyed out tab 'Do Not Show SSID' ) 2) Told there's been a Software Update to rectify. We would like to show you a description here but the site won’t allow us. TV. Select Parental Controls. VodafoneIf you would like the Web Safe settings changed, let us know as this can be a work around for now. 1. You can choose to block access to all adult sites. Please try the following. 8. 100 and 194. Virgin Media;. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). 8. Virgin Media. 0. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Connect to the router with a LAN cable. 255. Web Safe only works on devices connected to your Virgin Broadband at home. Can you try refreshing your network and clearing your cache and cookies. 5) Turn on the VM hub. The Virgin Media email service is actually operated by a Netherlands based company called Ziggo who, like Virgin Media, are also part of the Liberty Globe multinational telecommunications giant. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. Can I then enable Web Safe on just that guest network and not the main one? I don't want to enable Web Safe on the main one as it doesn't allow VPNs but I need to use a VPN. Use Google translate but you won’t be able to search. Open Advanced settings. 4. ThanksRe: Manage Websafe settings. Hi , Thank you for coming back to us about this ongoing issue. Enter your credentials and press OK to log into the router settings menu. In response to Client62. Verified account Protected Tweets @; Suggested userswebsafe is not filtering any content set to be blocked by it. Learn more. 3 weeks ago. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. 1 To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. The Virgin Media Super Hub lets you connect more than 20 different devices so you can play games, download files and stream music simultaneously – and all at rapid speeds. In this conversation. Please enter your email. 0. 4, it stopped transmitting and appeared disabled in the GUI. Please look out for the purple envelope and provide a response when you can. Entertain me; Broadband Deals. Please click on the purple envelope to. A list of Age Ratings options will appear on the screen. I’m unable to do it through the Virgin Media App. Login in the the Virgin Media online account and try the to enable websafe. Apologies for the websafe issue, this is a known issue so I'll PM you now to get some details and raise to our IT team. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Also check the dns settings of your vpn while you're there. 1. 8. Virgin Media Web Safe Step by step guide 8 You then have three options to customise. Click Apply. Virgin Phone Switchover. Usually, malware is installed accidentally. Web Safe does not block all unsafe or inappropriate online content & is intended only to assist parents with keeping their family safe online. Click on Manage Web Safe. Discover the web for yourself. It seems to be a common problem that websafe and child safe cannot be turned off which is why im here! I also cannot contact virgin media any other way except phone call which i dont have time for so please can someone fix webchat and alao help me with turning off websafe and childsafe as my broadband is. Use parental control software and consider using filtering options, monitoring and setting time limits for access to chat. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Issues with Archero (Game) and Websafe. 168. At worst, it’s using resources. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and. On your laptop browser can you go to the Web safe page of your online account and move your mouse so that it is over the 'Online Security' option. Email address. 8. By logging in to your child’s Virgin Media Mobile account, you can switch on Parental Control. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Here’s how to set it up: The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. We are able to update this setting for you manually too, we just need to confirm a few account details. Simply sign into your Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. 3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Not able to access websafe_setting page (able to go to update_profile page). 1. Discover the web for yourself. Please note that you won't be able to turn this off if you've got a Virgin TV 360 box or 360 Mini box,We would like to show you a description here but the site won’t allow us. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Account - Mobile. 1. 8. MWeb Safe Problems. 1. 5GHz is a less congested frequency, so you get faster. Thanks for posting and welcome to the community. To activate Virgin Media Parental Controls select ‘ACTIVATE’. So you can kick back and enjoy yourself, knowing somebody’s got your. . Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. But as you say they could turn it on any time so best to regularly check if its still off. Reply. Once logged in you will see 2 filters; Virus Safe and Child Safe. Try both Mac and Windows. Instagram stipulates that its users have to be 13 years old before they are allowed to create an account. Summer 2021. . It’s important you choose a passcode that’s different to the one you use to unlock your device. Re: Websafe settings no longer having effect. This includes restricting children from accessing inappropriate or adult content. Log in to your Virgin Media account using your email address and password. This lets you manually addQuickStart, set up and connections. Access the Virgin Media website and log in to your account. How to turn off parental control on Virgin Media TV. I've been having weird problems with Virgin Media mobile (I use them for 4G home broadband), for some reason recently I haven't been able to access Reddit unless I use a VPN! Very odd but after seeing your suggestion of turning off websafe (that I didn't know was on), it fixed the problem. See. Select Request a PIN. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. SpeedFWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 KudosIn response to Graham_A. Hi JK99, Thank you for reaching out to us in our community and welcome, sorry to hear you have been unable to turn off Websafe, so I can help I have sent you an invitation into a private chat, once received click on the envelope to accept. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. John_GS. this time the setting also changed itself to " Enable Channel Optimization". Install our free Parental Controls software. 8) and this will bypass the websafe filter. This is what I tried to enter. How To Turn Off Virgin Media Parental Lock (2023)In today's video i will cover parental control virgin media,virgin media web safe,virgin media web safe sett. It's great having you on board with us in the Community. I'm going to send you a private message so we can look into this for you. Web Safe work as configured. no luckWhat value is shown for AS Name when you visit If it is not Virgin Media then you need to look at why your network's / device's DNS is different. If the person's VM landline is provided via the connection on the back of the VM hub, this is referred to as a connection in 'Purple Zone'. should permanently disable call waiting. How do I turn Virgin Media restrictions off? Before you jump to using a VPN, it’s worth checking what block features are turned on and whether you can access your chosen site with them turned off. co. Entertain me; Broadband Deals. 8. See for more details. 4. We would like to show you a description here but the site won’t allow us. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. Please try the following. At Virgin Media, we created Web Safe for our customers: a tool that allows the bill payer to restrict internet access in their home based on particular sites or times of the day. sign in here Login to My Virgin Media | Virgin Media using authentication credentials of account holder. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. This allows you to choose the type of content you can restrict. 8. 222. Options. icon on the upper-left edge of your screen. 100. 8. Please sort this as its messing up my connection. May 2022 we moved our name servers to CloudFlare and use CloudFlare to proxy our traffic. Set “Private DNS provider name” to: dns. uk Virgin Media Filters & Parental Controls - What You Need to Know | Cable. You can even reboot your Hub from the comfort of your sofa. Virgin Media Parental controls) 2. SpeedBest VPNs for Virgin Media. Virgin Phone Switchover. 12: 0. Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. Every attempt bounces me back to the 'My Account' page. 168. 8. 1). Cleanhands50. Options. Select Help. The directions that i am fixing to give you (step-by-step) are for the Mobicip App. Hi, each time I go to access websafe settings in the my virgin app, when clicked it takes me back to menu page so I can't turn it off. Adjust the settings according to the level of protection you want. Click Mark as Helpful Answer and solved, or use Kudos to say thanks. 8. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. If you’d like to change the Parental control setting:. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. 0 that contains your default network information. Back up your device using iCloud or your computer. Use a proxy website like Anonymouse or something. Log in to your account to activate Virgin. We'll be more than happy to assist from here!on 18-01-2023 20:59. Any website unsuitable for children is blocked by default. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. Websafe not turning off in Security matters a week ago; Websafe Off but still blocking sites in Security matters 2 weeks ago; Websafe not working in Switched On Families a month ago; Cannot turn off web safe since yesterday in Security matters 19-07-2023 Can I then enable Web Safe on just that guest network and not the main one? I don't want to enable Web Safe on the main one as it doesn't allow VPNs but I need to use a VPN. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media; Click: My Apps; Click:. I can't do this. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Bypass Child Safe Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. I keep getting the following message and - 5194780. 1. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. You could also use a VPN to save you from using a proxy site all the time. I'd prefer it if everything was properly disabled on VMs side like it sho. Sign in . net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. 8 and/or 1. It works now. Virgin Mobile. With this service, you use the Virgin Media Cloud to save and access your files from anywhere on an unlimited number of devices. . In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. 0. Connect to the router with a LAN cable. Hi Erin, have you checked your websafe settings? ^AB. Sorry to hear you're having issues customising your online security. I do not pay the extra £3 a month for the internet security. 15-02-2023 21:11 - edited 15-02-2023 21:15. Virgin Media's DNS must be used for Web Safe to work. Therefore check out these simple steps to turn the Security Off:F-secure SAFE is free for all Virgin Media broadband customers for the first year. Virgin Media networks . Welcome to the community and thanks for taking the time to post your issue on the forums. 159. 0. Then select the Settings PIN & Parental Controls option. This link will direct the victim to a fake website replicating the legitimate delivery company’s site. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. Under advance setting there is an option for Firewall click on that and select IPSec, L2TP, and PPTP pass-through and save. If your websafe option is off, then the toggle will be greyed out. I decided to check my parental controls were switched on - Virgin websafe - and they are. 168. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you made. It only appears when using Microsoft Edge as the browser. A VPN circumvents restrictions by encrypting and sending all of your traffic through a tunnel that is decrypted once it reaches the VPN server. Set “Private DNS provider name” to: dns. That server, 212. select Account settings > Online security and disable Virus Safe and/or Child Safe. Thanks. 8. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. I censored my connection information but you can follow these guidelines easily in min. Use a vpn or change your device dns settings to Cloud flare in the meantime. All devices would need to be re-connected to the WiFi. If you want to know any more then refer to the phone user guide page 11 in the page footnotes. Have you attempted to change your DNS settings as advised to see if this can correct your issue? You can check if all your needed Web Safe Settings are amende. More help. 1. Cannot Turn Off Websafe and Child Safe in Security matters a week ago; Child safe mode automatically enabled and cannot be disabled in Security matters 2 weeks ago; Unable to enable Websafe on Mobile or Desktop Browsers in Security matters 03-09-2023; Websafe Off but still blocking sites in Security matters 02-09-2023I'm very sorry to hear about the issues you're having with this. How to turn on Child Safe. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsSome simple ways to bypass the filters: Use the Pirate Bay Proxy. Child grooming. Networking and WiFi. Help and support. How do I turn Virgin Media restrictions off? Before you jump to using a VPN, it’s worth checking what block features are turned on and whether you can access your chosen site with them turned off. Welcome to Virgin Media’s help and support page. Just bear in mind this would reset everything. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. ago. @virginmedia. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. I've not changed any settings, but my phone updated recently, not sure if this could have affected websafe. Try going to ⚙ > E-mail > Filter Rules and delete the Auto Forward rule. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. However, if you want to receive a notification from some apps, then there’s a feature that allows app targeting notification. Bypass Child Safe & Virus Safe Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. Anyone know how I can turn it off Thanks for coming back to us NetWizard, So I can take a look at your account and make sue the web safe has been switched off correctly from our end, I will pop you over a private message. .